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Terms and Conditions

SOS Sport Ltd -T/ASwans UK 
Updated 14th September 2017

  1. Age Restrictions
    Persons under the age of 18 should use this Website only with the supervision of an Adult.
  2. International Customers 
    If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. SOS Sport is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures.
  3. Accounts
    4.1 In order to purchase goods on this website you are required to create an account which will contain certain personal details and payment information By continuing to use this website you represent and warrant that: 
          4.1.1 All information you submit is accurate and truthful.
          4.1.2 You have permission to submit payment information where permission may be required.
          4.1.3 You will keep this information accurate and up-to-date. Your creation of an account is further affirmation of your representation and warranty.
  4. Goods, Pricing and Availability 
    5.1 Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from SOS Sport correspond to the actual Goods, SOS Sport is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. 
    5.2 Where appropriate, you may be required to select the required [size] [model] [colour] [number] of the Goods that you are purchasing. 
    5.3 SOS Sport does not represent or warrant that such Goods will be available. Stock indications are provided on the Website however these may not take into account sales that have taken place during your visit to the website. 
    5.4 All pricing information on the Website is correct at the time of going online. SOS Sport reserves the right to change prices and alter or remove any special offers from time to time and as necessary.
    5.5 All prices on the Website include VAT where applicable. SOS Sport’s VAT number is 978 3596 48.
  5. Delivery
    6.1 SOS Sport will notify you by way of email, once your order is recieved and also when your goods are to be dispatched to you. You will recieve an invoice via email, once your order is placed, and a printed copy of your invoice wil also be included in your delivery, where appropriate.
    6.2 Our goods are dispatched either by next day courier service or 4 working day courier service via Royal Mail depending on your selection. Orders must be received by 3.00pm. For pricing and delivery times please refer to this page
    /delivery-charges
    6.3 Next day deliveries can only be made Monday to Friday excluding bank holidays.  If you require Saturday delivery please contact the office on 01202 606116 before 12pm on Friday
    6.4 This guarantee does not apply if they were unable to deliver the item because there was no-one to sign for your item. The delivery address is in an area that is not covered by next day delivery. Where delivery is to an address where the customer has paid for a redirection service. 
    6.5 Special delivery to the following post codes will be within 2-3 working days: GY1, GY9, HS2, PA61-75, PA78, ZE 2-3, KW 16-17, PH30, PH41-43 
    6.6 If delivery is delayed SOS Sport will contact you via telephone to advise of the delay.
  6. Right to Withdraw.
    7.1 You may withdraw your offer to buy at any time prior to us dispatching the order. You will be notfied via email once your order has been dispatched, and at the moment your order is dispatched we are deemed to have accepted your order and entered into a contract with you.
  7. Right to Cancel
    7.1 You may cancel your order and the contract at any point upto 14 calendar days after the day on which you acquire, or a third party indicated by you acquires physical possession.
    7.2 To exercise the right to cancel you must inform us (SOS Sport LTd C7 Arena Business Park Holyrood Close, Poole Dorset BH17 7FP) of your decision to cancel your order and contract by a clear written statement via email or post.
    7.3 You must return the goods to us within 14 calendar days of notifying us that you are cancelling your order and contract.
    7.5 We are not responsibile for the cost of returning the goods, and you will have to bear the cost of returning the goods to us.
    7.6 A refund will be issued within 14 calendar days of our receipt of your returned goods. 
    7.7 Returned goods must be in the same condition inwhich they were sent to you. This includes and labels and packaging intact and attached and that the products have not been used.
    7.8 Goods which have been exposed to salt water or pool water or fresh water can not be refunded as they are no longer as new, and in a saleable condition. We suggest all goggles are tried and tested for fit at home before using in the water.
  8. Faulty and Damaged Goods
    8.1Should You believe that any product You have purchased from us is faulty or damaged, you should notify us within 14 calendar days after the day on which you acquire, or a third party indicated by you acquires physical possession
    8.2 In order to resolve the problem You agree to undertake reasonable steps as requested by Us, in order to resolve the situation. Steps may include sending Us photographic images and descriptions of the damage or fault
    8.3 We may ask you to return the goods to us for examination. Return postage costs will be born by you.
    8.4 After examination of the product or photographic images, If we deem the item is faulty or damaged then you will receive a refund or replacment and compensation for any postage costs for returning the item to us. The postage compensation is limited to standard delivery costs only.

    Please note: If you experience goggles that leak, these will not be accepted as Faulty or Unfit for Purpose. Goggles leak due to an incorrect fit, which is not the same as a fualt. Please conact us for advice on fitting.

  9. Disclaimers 
  10. 9.1 SOS Sport makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services. 
    9.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind. 
    9.3 No part of this Website is intended to constitute a contractual offer capable of acceptance. 
    9.4 Whilst SOS Sport uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
  11. Changes to the Service and these Terms and Conditions
    SOS Sport reserves the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If SOS Sport is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
  12. Availability of the Website 
    11.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. 
    11.2 SOS Sport accepts no liability for any disruption or non-availability of Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
  13. Limitation of Liability
    12.1To the maximum extent permitted by law, SOS Sport accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and it’s Content at their own risk. 
    12.2 Nothing in these Terms and Conditions excludes or restricts SOS Sport’s liability for death or personal injury resulting from any negligence or fraud on the part of SOS Sport. 
    12.3 Nothing in these Terms and Conditions excludes or restricts SOS Sport’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website. 
    12.4 Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
  14. No Waiver 
    In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
  15. Previous Terms and Conditions
    In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
  16. Communications
    15.1 All notices / communications shall be given to us either by post to our Premises (see address above) or by email to SOS Sport. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday. 
    15.2 SOS Sport may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from us.
  17. Law and Jurisdiction 
    These Terms and Conditions and the relationship between you and SOS Sport shall be governed by and construed in accordance with the Law of England and Wales and SOS Sport and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.